naga88's Privacy Policy

1 Introduction and Scope

naga88 is an online gaming and betting platform designed for players in Bangladesh. This privacy policy ("Policy") describes how naga88 collects, processes, stores, and protects the personal information of its users ("you", "user").

This policy applies to the naga88 website, mobile application, and all related services. If you register, log in, or use any service on our platform, you are covered by this policy.

We believe that the protection of personal information is a fundamental right. naga88 therefore handles user information with full transparency. We do not do anything that is not stated in this policy.

2 What Information We Collect

2.1 Information provided directly at registration

When you create an account on naga88, the following information is collected:

• Full name and date of birth
• Mobile number and email address
• Your preferred username and password (passwords are stored in encrypted form)
• National ID card or passport number (where applicable for identity verification)
• Current address

2.2 Financial transaction information

During deposits and withdrawals, we collect mobile banking account numbers (bKash, Nagad, Rocket, Upay) and transaction reference numbers. We never collect full PINs or passwords.

2.3 Device and technical information

Some technical information is collected automatically while you use the platform:

• IP address and unique device identifier
• Browser type and version
• Operating system information
• Session logs: login and logout times, pages visited, and click activity
• Geographic location (approximate, IP-based)

3 Purpose of Data Use

naga88 uses collected information only for specific and clearly defined purposes. No information is used beyond those purposes.

3.1 Account management and service delivery

We use your username, password, and contact information to create and manage your account. Financial information is used to confirm identity during transactions and to send winnings to the correct account.

3.2 Security and fraud prevention

IP addresses, device information, and session logs are used to detect unauthorised access, attempts to create multiple accounts, and financial fraud. This is also important for protecting your own account.

3.3 Ensuring responsible gaming

By monitoring gaming activity patterns, we identify risky behaviour in line with our responsible gaming policy and, where necessary, alert the user or provide support. Identity documents are also used to verify that the user is at least 21 years old.

3.4 Customer support

When you contact us for assistance via live chat or email, your account information is used to resolve issues quickly. Records of conversations may be retained for quality improvement purposes.

3.5 Promotional communications

If you give consent at the time of registration, we may notify you by SMS or email about new bonuses, promotions, and platform updates. You may request to stop receiving these communications at any time.

4 Cookies and Tracking Technologies

The naga88 website and app use cookies and similar technologies. Cookies are small data files stored in your browser.

4.1 Essential cookies

These cookies are necessary to maintain login sessions, validate security tokens, and ensure the basic functionality of the platform. Disabling them will prevent the platform from working properly.

4.2 Functional cookies

These cookies are used to remember your preferred language, game categories, and display settings, so you do not have to set them up again each time you log in.

4.3 Analytics cookies

These cookies help us analyse which parts of the platform are used most and where users encounter difficulties, so we can improve our services. These cookies do not collect personally identifiable information.

You can manage cookies from your browser settings. However, disabling essential cookies may prevent login and transactions from working.

5 Sharing Information with Third Parties

naga88 does not sell your personal information or disclose it to third parties for commercial purposes. However, information may be shared in specific circumstances necessary to operate the service:

5.1 Payment processors

The minimum information required to process transactions is shared with mobile banking providers such as bKash, Nagad, Rocket, and Upay. These providers handle information under their own privacy policies.

5.2 Game providers

Technical session-related information may need to be sent to the systems of game studios such as Pragmatic Play, PG Soft, Evolution, JILI, and Spribe in order to run their software. This does not include names or financial details.

5.3 Legal obligations

Disclosure of information may be required on the basis of court orders, government investigations, or lawful requests from law enforcement agencies. In such cases, naga88 always complies with applicable law.

5.4 Changes to corporate structure

In the event of a business merger or acquisition, user information may be transferred to the new entity. Users will be notified in advance in such cases.

6 Data Retention Period

naga88 retains your personal information only for as long as it is needed. The retention policy differs by type of information:

• Active accounts: All information is retained for as long as the account remains active.
• Closed accounts: Financial transaction records are kept for at least five years after an account is closed.
• Session logs: Typically retained for up to 90 days.
• Customer support conversations: May be kept for up to two years for quality improvement purposes.

Once the retention period ends, information is securely deleted or anonymised so that the individual can no longer be identified.

7 Data Security Measures

naga88 takes both technical and administrative measures to keep your information secure.

7.1 Technical security

• SSL (Secure Socket Layer) encryption: all communication with the website and app is encrypted via HTTPS protocol.
• Password hashing: your password is never stored directly — only an encrypted hash is kept.
• Firewall and intrusion detection system: unauthorised access is actively monitored.
• OTP verification: two-step verification via mobile OTP for sensitive activities.

7.2 Administrative security

• Only authorised staff may access personal information, and they are bound by strict confidentiality agreements.
• Staff receive regular training on data security.
• Third-party service providers are assessed against data security standards before any partnership is established.

8 Your Rights Regarding Your Information

naga88 believes you should have control over your own information. The following rights are therefore granted to you:

8.1 Right to access information

You may request to know what information naga88 holds about you. Submit a request via live chat or email and we will respond within a reasonable time.

8.2 Right to correct information

If any of your information is incorrect or outdated, you may request a correction. Some information can also be updated directly in your account profile.

8.3 Right to delete information

When closing your account, you may request that your personal information be deleted. However, financial transaction records may need to be retained due to legal obligations.

8.4 Right to stop promotional communications

You may stop promotional SMS and emails at any time, either through your account settings or by contacting customer support.

8.5 Right to submit a complaint

If you have a concern about how your information is handled, contact our support team directly with your complaint. We take every complaint seriously. For general queries, visit our frequently asked questions page — it also covers common questions about data security.

9 Protection of Minors

naga88 is for users aged 21 and above only. We do not collect information from minors or provide services to them under any circumstances.

Age is verified at registration. If a user is suspected to be under 21, the account is temporarily suspended and identity documents are requested. If documents cannot be provided, the account is permanently closed and no information is retained.

If you are aware that a minor is using an account on our platform, please notify our support team immediately.

10 Changes to the Policy

naga88 reserves the right to amend this privacy policy based on changes to the service, technological developments, or legal requirements.

For significant changes, we will send advance notice to your registered mobile number or email. After any change, the new "effective date" at the top of the policy will be updated.

Continued use of the platform after a change is considered acceptance of the revised policy. If you do not agree, you have the option to close your account.

11 Contact Us

If you have any questions, comments, or concerns about this privacy policy, please contact our support team:

To learn more about us or read about the organisation in detail, visit our About Us page.